Required skills

communication skills to interact effectively in an intercultural context with clients coworkers and other stakeholders to provide accurate advice to students and other clients to provide relevant information on compliancerelated matters

initiative and enterprise skills to acquire and apply industry knowledge to work situations and activities to follow and contribute to development of organisational procedures

learning skills to interpret legislation and other documentation relevant to work role particularly the Education Services for Overseas Students ESOS Act and Department of Immigration and Citizenship DIAC guidelines

literacy skills to record information on updated government regulations and guidelines and to refer to relevant legislative and regulatory frameworks

numeracy skills to compile student compliance records and trends

planning and organising skills to prepare information about legislative and regulatory requirements

problemsolving skills to prepare information about specific student issues and visa compliance

selfmanagement skills to perform tasks efficiently and on time in an international education services compliance context

technology skills to use a computer and other office equipment to access information to produce documents and to communicate in an international education services compliance context

Required knowledge

applicable aspects of the current Australian Quality Training Framework AQTF Standards for Registered Training Organisations

child protection legislation in relation to the welfare of and training of students under years of age

communication styles and methods

international education environment and specific organisational work environment and work practices

legislation and regulatory requirements governing occupational health and safety OHS workplace relations and antidiscrimination in various jurisdictions

legislation governing Commonwealth Register of Institutions and Courses for Overseas Students CRICOS registration

legislation governing student visa compliance and international education services such as the ESOS Act and regulations and any subsequent amendments or versions

reporting requirements

quality review processes

relevant administration procedures for student fees

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

identifying and applying legislative and regulatory compliance requirements in relation to international education services at a level required for effective performance of work role

communicating and working with clients from culturally diverse backgrounds

knowledge of relevant legislative and regulatory requirements

Context of and specific resources for assessment

Assessment must ensure

access to opportunities to participate in a range of practical exercises and projects

access to relevant documents and monitoring and reporting mechanisms

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

evaluation of supervisors reports

analysis of projects case studies completed records and reports developed by the candidate

review of information provided to clients and stakeholders about legislative and regulatory obligations

review of action taken in instances of noncompliance

evaluation of updates recommended to policies and procedures for legislative and regulatory compliance

review of communication strategies developed for interaction with government agencies and other relevant bodies

oral or written questioning to assess knowledge of quality review processes

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other educational administration units

Relevant legislation and regulations may include:

International clients and stakeholders may include:

Range of formats may include:

Monitoring may include:

Reporting may include:

Online processes may include:

Insurance and financial requirements may include:

Case management may include:

Government agencies and other relevant bodies may include: